BE FIRST TECHNOLOGY LTD., CO. TECHNICAL SUPPORT


Equipment Installation:


1. Be First Tech. will assistant the customer deal with freight process. The customer need to inform Be First Tech. to install the equipment 2-3 days before they want begin; Then the Be First Tech.'s service engineers will fax or e-mail the surrounding condition need to be prepared to the customer. The service engineers will install the equipment and give the training on the customer's site by free of according customer's notice.

2. After the installation, if the equipments are ok, the customer and Be First Tech. will sign two“ Buy-off Report” sheets. Each site will keep one of them. The buyer should pay all the payment left ASA the “Buy-off Report” signed.


Free charge of service:

1. Be First Tech will supply the customer one year free charge of service from the date of “Buy-off Report” sighed.

2. During the free charge service year, when the equipment's problem happened, Be Frist Tech.'s service engineers will support “free instruction” to the customer on line first. If the problem can't be solved by the instruction on the line, the service engineers will arrive the customer'site within one or two days to do the free service work.

3. During the free charge of service, if the equipment's problem happened because of the customer's wrong operation, Be First Tech. Will collect payment to the customer depends on the situation.

4. During the free charge of service, Be First Tech's engineer have the responsibility to check the equipments on the customer's site if need.


At the scene, technical engineers to everyone training guidance

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